Overview
Representing members can be one of the most challenging aspects of being a UNISON rep. When people face problems at work, the first person they turn to for help is their union rep.
Good practice examples
Representing members can be one of the most challenging aspects of being a UNISON rep. When people face problems at work, the first person they turn to for help is their union rep.
Dealing with member queries
An important part of a UNISON steward’s role is to support individual members by helping them to understand problems they are having at work and advising them how to raise their concerns with their manager or employer.
Supporting, listening, helping …
Supporting, listening, helping …
Supporting members can mean listening to their concerns, helping them to take action themselves, and, in some cases, representing members when they talk to their employer.
Just as important is your role in helping groups of members solve their problems collectively, through negotiating and bargaining with employers.
As a UNISON rep
As a UNISON rep, your job is …
… to help people to take action – not to act in their place. This includes:
- helping someone to understand their problem;
- working with them to try to solve the problem;
- giving honest advice and guidance;
- seeking help when you’re not sure how to proceed;
- representing your member on an agreed basis.
Overview
Representing members can be one of the most challenging aspects of being a UNISON rep. When people face problems at work, the first person they turn to for help is their union rep.
Good practice examples
Representing members can be one of the most challenging aspects of being a UNISON rep. When people face problems at work, the first person they turn to for help is their union rep.
Dealing with member queries
An important part of a UNISON steward’s role is to support individual members by helping them to understand problems they are having at work and advising them how to raise their concerns with their manager or employer.
Supporting members
I just wanted to say a big thank you to Ellen Watts…
Mrs Jones
Our UNISON Rep Janet helps so many people during tough times at work…
Our UNISON Rep Janet
Kate Brown is a brilliant example of just how valuable UNISON reps can be…
Kate Brown